Free Great Britain smart-meter check

Had trouble getting a smart meter installed or fixed?

Your energy supplier may have missed a legal deadline and could owe you £40 or more. Answer a few questions to check what applies.

RULES REVIEWED 13 SEP 2026

CASE / NEW CHECK DOMESTIC CUSTOMER

01 What happened with your smart meter?

Choose the closest match. You can change it at any time.

I do not have a smart meter yetI have not asked, or I am not sure what should happen I waited too long for an installationThe first appointment offered was weeks away The installation failedThe engineer arrived but could not finish the job My meter or display is not working properlyNo remote readings, inaccurate display or remote top-up problem

Straight from the published rules

Based on the Electricity and Gas (Standards of Performance) Regulations and Ofgem’s 2026 smart-meter decision. Results depend on the facts and dates you enter.

Read the 2026 regulations Citizens Advice guidance